DEFINITIONS IN THESE TERMS AND CONDITIONS
[1] ‘The Company’, ‘we’, or ‘us’ means Summit To Do, a trading name of El Ventures Limited company number 16925835.
[2] The customer means any person, firm, company or other legal entity which places an order or buys any products or services from the company and includes the employees, servants, agents or sub-contractors of any such person, firm company or other legal entity.
[3] Service means any course, trip or event offered by the company.
[4] Contract means a contract between the company and the customer for the provision of service.
[5] Terms and Conditions means these terms and conditions of provision.
BOOKING CONDITIONS
[6] The contract shall be formed when the company acknowledges acceptance of the customer’s booking form and required payment.
[7] Participation in adventurous activities entails some risk of injury. All staff and contractors employed by the company are appropriately qualified for their role and will always deliver the activity in a manner to limit the risk of injury. However, customers need to acknowledge and accept that accidents and injuries can occur.
[8] Customers must be aged 18 or older on the first day of the event.
[9] The customer is responsible for the safekeeping of all equipment issued for use during the activity/course. With the exception of fair wear and tear the company reserves the right to charge for equipment that has been lost or misused. This applies equally to equipment owned by the company and equipment rented from other companies.
[10] The customer must follow all safety regulations set by the company, any representative of the company, or any external provider employed by the company.
[11] For online bookings the whole course fee is required to reserve a place on a course. Please contact el@summittodo.com if you wish to pay in instalments.
AMENDMENTS BY THE CUSTOMER
[12] Substitution of the original customer for another can be made provided the substituting customer satisfies the requirement of the course. All substitutions must be made with the consent of the company with both the substituted and substituting customer being jointly and severally liable for the total course fee as well as an administrative cost of £25.00 per course/substitution.
[13] A customer may apply, in writing, to change course or course dates as long as the original booking is more than 12 weeks from the date of the request. The new course must be one that appears on our website. An administrative charge of £25.00 is payable at the time of change. Any requests to change course or course dates within the 10 week period will be dealt with under the terms and conditions relating to cancellation by the customer.
[14] Group bookings and residential group bookings only: Variations in numbers must be agreed in writing and may incur additional charges. No variations will be guaranteed within 10 weeks of the booked date
CANCELLATIONS
[15] Deposits are non-refundable
[16] Customers are advised to take out their personal accident and travel insurance when booking. This may allow you to recover prior payments if you have to cancel and the circumstances of your cancellation are covered by the insurance contract.
[17] Course sizes described on the website are target sizes and may be increased or decreased at the discretion of the Company. The Company gives no undertaking as to the minimum or maximum size of a course but do undertake to ensure that Leaders, Guides, Instructors and support staff are supplied in appropriate numbers to ensure the principle objectives of the course can be achieved. Similarly, Leaders, Guides, Instructors and support staff named in course descriptions, anywhere in the literature or on the website, may be changed at any time.
[18] The Company reserves the right to cancel any course which does not have sufficient people taking part to make it financially viable, or to cancel your participation alone if not to do so would result in a financial penalty. By the same token, the Company will endeavour to ensure that a course runs if at all possible. If your booking is likely to be cancelled under such circumstances, the Company undertakes to inform you as soon as possible; this may occur after the balance due date but will not occur less than 6 weeks before the course start date.
[19] Anyone booked onto a course which is cancelled by the Company will be entitled to a full refund or entitled to transfer to another course and no transfer fee will be payable. Should you transfer to another course any difference in price will be invoiced or credited accordingly.
[20] Customers are advised to take out their own personal accident and travel insurance when booking, relevant to the course, trip or event being attended.
[21] The cancellation policy may allow you to recover your payment if you have to cancel under certain circumstances.
[22] Event participants described on the website are maximum sizes and the actual group size could be different. The Company gives no undertaking as to the minimum or maximum size of a course but does undertake to ensure that all staff are supplied in appropriate numbers for the event.
[23] Staff named in course descriptions, anywhere in the literature or on the website, may be changed at any time.
[24] The Company endeavours to always solely hire female event staff. If the staff becomes unavailable and a female replacement is not able to be found, The Company may offer a male replacement, an alternative date, or refund if no appropriate alternative date is available.
[25] The Company reserves the right to cancel any course which does not have sufficient participation to make it financially viable, or to cancel your participation alone if not to do so would result in a financial penalty. Although, the Company will endeavour to ensure that a course runs if at all possible. If your booking is likely to be cancelled under such circumstances, the Company undertakes to inform you as soon as possible and offer you an alternative date, or refund if no appropriate alternative date is available. This will occur a maximum of 6 weeks before the course start date.
[26] Anyone booked onto a course which is cancelled by the Company will be entitled to a full refund or entitled to transfer to another available date. If the customer transfers to another course any difference in price will be invoiced or credited accordingly.
CANCELLATION BY THE CUSTOMER
[27] All cancellations must be in writing and sent by email from the same email address the booking was made under. The company will acknowledge a cancellation within 5 days of receiving it. Until the customer has received confirmation the original booking remains valid.
[28] The customer will be charged on the following basis:
- 25% of the total course fee where cancellation takes place less than 12 weeks but more than 8 weeks before the commencement of the course; or
- 50% of the total booking fee where cancellation takes place less than 8 weeks but more than 4 weeks before the commencement of the booking; or
- 100% of the total booking fee where cancellation takes place within the period of 4 weeks before the commencement date of the booking; or
- 100% of the total booking fee where cancellation takes place on or after the commencement date of the booking;
CANCELLATION BY THE COMPANY
[29] The Company reserves the right to cancel a booking for any reason.
[30] Customers are advised to take out their own personal accident and travel insurance when booking.
[31] The Company solely provides services to women. Men are not permitted to attend the Company’s events. If a man places a booking, his booking will be cancelled in accordance with the Cancellation By The Customer clause. If a man attends on the first day of an event, the Company reserves the right to reject her from participating. In this case, no refund will be provided.
[32] In the event of cancellation customers will be offered the choice of the following options:
- Full refund of the fee paid; or
- Another booking on a different date, either crediting or invoicing any difference in cost.
HEALTH
[33] Customers participating in courses/activities must expect to be involved in adventurous and sometimes strenuous activities. Although prior experience and/or training is not necessary on all the courses/activities customers are expected to be of good general health. The medical section on the booking form must be completed as part of the booking process. All prior injuries and/or serious illnesses must be declared. Any injury or illness occurring between the time of the declaration and the commencement of the course must be reported. The customer must satisfy herself that taking part in the course is within his/her own capabilities. The company reserves the right to refuse a booking on medical grounds if it is considered to be detrimental to the safety and smooth running of the course.
DIETARY REQUIREMENTS
[34] Any special dietary requirements must be made at the time of booking, if relevant. The company cannot accept responsibility for not being able to deliver special dietary needs at short notice.
EQUIPMENT
[35] The Company may provide some equipment for a course and are responsible for the maintenance of such equipment. Where you deliberately or recklessly cause damage to any such equipment, you shall indemnify the Company and keep the Company indemnified from all losses arising from any such wilful or reckless damage so caused including legal costs of making a recovery against you.
UNRULY BEHAVIOUR
[36] Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. The customer will be liable to pay for any damage caused to property or equipment as a result of unruly behaviour.
PERSONAL PROPERTY
[37] Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to any negligence by the Company.
COMPLAINTS
[38] If you encounter any problem or difficulty, we will aim to resolve it as quickly as possible. In the first instance, if appropriate, please discuss the issue with the event staff.
If your complaint cannot be resolved informally during the event, please contact el@summittodo.com.
We aim to respond to all formal complaints within 10 working days, and no later than 28 days from receipt.
FORCE MAJEURE
[39] Not withstanding anything contained in these Conditions, the Company will not be liable for any failure to perform our obligations to you in whole or part as a result of any matter outside the Company’s reasonable control including but not limited to, strikes or other industrial disputes, pandemic, failure of a utility services or transport network, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulations, direction or statutory provisions, accident, breakdown of plant or machinery, act of God (including but not limited to fire, flood or storm (“a Force Majeure Event”).
LIABILITY
[40] The Company will not be liable where any failure in the performance of the Contract is due to: you; or a third party unconnected with the provision of the course and where the failure is unforeseeable or unavoidable; or any other unusual and unforeseeable circumstances beyond the Company’s control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which the Company or its suppliers, even with all due care, could not foresee or forestall. The Company shall not be liable for any illness, injury or loss of life sustained on any course, except where such illness, injury or loss of life is caused by the negligence of the Company or its employees, nor will the Company be liable for any uninsured loss of personal property.
For all events, you are advised to have insurance that covers you for ALL of the activities.
PHOTOGRAPHS
[41] From time to time photographs taken on the Company’s courses may appear in the Company’s promotional material. If customers do not wish to be photographed, please raise this with the course instructor at the time.
DATA PROTECTION
[42] The personal information requested by the Company at the time of booking plus any subsequent information is held digitally. The information is required to assist the company, employees, agents and sub-contractors to deliver the event in a safe and high quality manner. By providing us with the information to process your booking you are agreeing that the information can be stored and accessed by authorised company personnel. Please refer to the Privacy Policy for further information on how your personal data is handled.
APPLICABLE LAW
[43] The contract will be governed by the laws of England any dispute will be dealt under the jurisdiction of the courts of England and Wales. The statutory rights of the customer are not affected.
GENERAL
[44] When making your booking it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them.